FAQs
Purchase
Is my credit card information secure?
Your credit card data is safe and secure. Our online shopping cart complies with the Visa® Cardholder Information Security Program (CISP) to meet the Payment Card Industry (PCI) Data Security standards.
What is the currency used?
Our website uses a currency converter based on your local area. If your currency is not displayed, then USD will be the default currency.
What payment providers do you use?
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay
What if I make a mistake on my order?
Should you notice a mistake after your order has been processed, contact us immediately at sales@caddysackgolf.com. There is NO GUARANTEE we can correct a mistake on your order but will try our best.
Is there a limit on the number of CaddySack units that I can order?
In order to provide the most economical shipping rates, order quantities are limited to the following:
For orders exceeding 32 units (2 cases of 16), please contact sales@caddysackgolf.com
| Product | Order Limit |
|---|---|
|
CaddySack - the Complete Package - Single Unit |
1-8 units |
|
CaddySack - the Complete Package - Case of 16 |
1-2 cases |
Returns
At CaddySack Golf, we want you to love your purchase and have a great experience both on and off the course. If something isn’t right, we’re here to help.
Eligibility for Returns
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To be eligible for a refund, please contact us within 7 days of receiving your order (with your order number clearly stated on the subject line) at sales@caddysackgolf.com
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Because of the nature of our products, we’ll ask for photos of the product and gift box before starting the return process. This helps us make things right quickly.
Return Shipping
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Customers are responsible for the cost of return shipping.
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A return tracking number must be provided to sales@caddysackgolf.com once the item has been shipped back.
Refunds
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Original shipping costs are non-refundable.
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Returned items must include all parts of the CaddySack product. If anything is missing, a replacement fee may apply.
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Once your return is received and inspected, we’ll process your refund back to the original payment method (credit card or PayPal).
Shipping
Do you offer free shipping?
Free shipping is available on orders over $100.00 in Canada and the USA only.
What countries do you ship to?
| Country | Carrier |
|---|---|
| Canada | Canada Post, UPS, FedEx, Purolator, Canpar |
| United States | USPS, FedEx |
| Australia, New Zealand, Netherlands, France, Italy, Switzerland, Germany, and the United Kingdom (does not include British Forces) | EPOST GLOBAL EPACKET associated with USPS and its partners |
| International Orders | The customer is solely responsible for all customs, duties, taxes and other fees that are applicable for the order when they receive it in their ship-to country. |
- Please contact sales@caddysackgolf.com for a quote if your country is not listed above.
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CaddySack Golf isn’t responsible for lost, stolen, or damaged packages once they have left our warehouse.
What are the shipping rates?
We offer economical flat rate shipping.
International Orders
Customers placing international orders are solely responsible for all customs duties, taxes, and import fees required by their destination country. These charges are not included in the purchase price or shipping fee and must be paid upon delivery.
Order Processing & Delivery
Orders are typically processed and given to carrier within 2–3 business days. Delivery times vary depending on the destination and selected carrier.
We have no control over the delivery once we turn over the packages to the carrier.
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s progress.
Lost, Stolen, or Damaged Packages
Once an order leaves our warehouse, CaddySack Golf is not responsible for packages that are lost, stolen, or damaged in transit. Please contact the shipping carrier directly if you encounter an issue with your delivery.